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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

What do our Clients say?

Below you can read some reviews from our wonderful clients and find out how we have helped them on their own fitness journey.

  • “Before taking the BarreConcept course, Emma was already very helpful and fast in replying to my e-mails. The course was very special and her passion for teaching the couse and her wide knowledge of pilates, yoga and mindfullness was something that added an extra to the course. She is a great teacher trainer. Emma was also very helpful after the course and she wants you to succeed. ”
    Namita Mathura - Fitness Instructor - Netherlands
  • “I have enrolled Emma's mat pilates and reformer pilates online course. I know her from her famous barre concept you tube but I did not know much about her method of Pilates teaching. When I started to the course, I am plesantly surprised with the quality of the video taught. Each exercise is through and very detailed and impressive. I have been already teaching pilates for a few years and participate in various pilates classes or workshops. I have never encounter this degree of teaching and it was eye opening. I wish I could keep her videos for life as a pilates bible!! Her course are also extremely reasonable price and high quality. I highly recommend her course.”
    Kazuyo Hamasaki - P.T - UK
  • “Where do I begin to praise Emma Newham. I have just completed her first rate Pilates Mat Online Course. Emma delivers this course with such in depth instruction. I watched the videos over and over again and learnt something new every time. Her knowledge and experience is second to none and I wouldn't hesitate to recommend this course.”
    Alice Simpson - Dance and Fitness Industry Professional - UK
  • “Emma Newham is someone who truly enjoys and has a passion for sharing her Pilates knowledge. She has professionality, enthusiasm and care for your well being and also for your preparation as teacher. She is my BarreConcept teacher and she is so friendly and helpful even if long distance take us apart as I'm from Rome, Italy. When I have a doubt she promptly answer to my question. She is my best teacher.”
    Claudia Ciolli - Studio Owner - Italy
  • “Emma has helped me in so many ways. I've completed her detailed online courses and feel competent to teach the techniques and exercises straight away after the brilliant videos and instructions. Having had a few issues myself over my own business, and loosing some confidence, I contacted Emma who spent time out of her crazy schedule emailing me giving me support and advice which helped so much. She has given me a new lease of life teaching Pilates and made me believe in myself again. ”
    Meriel Tibbetts - Fitness Industry Instructor - UK
  • “I have known Emma for over a decade. Emma is a brilliant, articulate, passionate teacher who really cares about the people she teaches. Her dedication, knowledge and ability is second to none. The course I did with Emma was fun, exciting and full of new ways to teach which benefitted me greatly.”
    Chris Smith - Fitness Industry Instructor - Canada